Terms and Conditions

This website under the name “Lama” (“Website”) is developed and made available by Somamind Private Limited, with its registered office at Innov8 Mantri Commercio, Tower A, 5th Floor, No. 51, Devarabisanahalli, Bellandur, Bangalore, Bangalore South, Karnataka, India, 560103.

By continuing to browse/use this website, and the products therein, you agree to comply with the terms and conditions described in this document.

Somamind Private Limited reserves the right to add/remove/ modify provisions in these terms and conditions from time to time without prior notice.

Products & Services offered: Counseling with qualified counselors/therapists.
This platform exclusively offers digital services. We do not sell or deliver any physical products or goods.

Confidentiality: The user, upon accessing counseling services is entitled to protection of confidential information shared with the therapist. Therapy is a safe space, and the right to confidentiality is an integral part of this safe space. The conversations between a therapist and client constitute privileged information, meaning that the contents of these interactions are not revealed to anybody.

All therapists associated with Somamind Private Limited are bound by rules of confidentiality.
All staff handling client information have been trained to protect user information and are bound by rules of confidentiality.

Limitations to confidentiality include:

a. Information disclosure in cases of imminent danger to self/others: When there is evidence of threat or harm to self or others, therapists are required to disclose such information to the Emergency Contact shared by the client and/or law enforcement agencies to help prevent loss of life
b. Disclosure to nominated representative (if applicable)
c. Disclosure to statutory authorities: In the rare event that a statutory authority like High Court/Supreme Court/ Board or other authorities warrant disclosure of privileged information in order to ascertain the client’s mental status
d. Disclosure of information to other healthcare providers like psychiatrists, GPs etc. to inform and facilitate treatment
e. Disclosure in the interest of public safety and security

Only such information as is relevant for safeguarding life will be shared with legal authorities, if the contingency arises. As far as possible, every attempt will be made to discuss the step of disclosure to the emergency contact with the client beforehand.

Disclaimer: Online therapy is not advisable if you are in acute distress. Please contact your nearest hospital if you are feeling suicidal or at risk of self-harm.

Intellectual Property: The content on this platform is intended for awareness and educational purposes and does not replace treatment in any way. Lama does not assume any liability to any person for dependence on any material that appears on the platform. Any third party content appearing on the platform belongs to the owners of that content. Lama reserves copyright ownership of the remaining content on this platform. No information/content/material from this platform may be copied/reproduced/published/uploaded/posted without explicit permission from Somamind Private Limited.

Payments: By agreeing to use this platform, the user agrees to pay all applicable charges prior to accessing the services offered herein. For more information on the payment, cancellation and refund policy please refer to the Payment section.

Privacy policy: Usage of the platform and website is subject to our privacy policy. Please read the privacy policy carefully. Somamind Private Limited reserves the right to add/remove/modify the provisions of the same without prior notice.