Lama allows rescheduling of an appointment, free of charge, upto 48 hours prior to the scheduled commencement of a session. Clients desirous of rescheduling their appointments must inform the team at least 48 hours prior to the appointment. Once due notice is given, clients may choose either an alternate session time slot (subject to availability) or a refund. The refund will be credited to the same mode of payment within 10 working days.
However, a request for rescheduling a session arising less than 48 hours to go for the session will be considered a cancellation, and no refund will be made.